Thank you so much for bearing with us over the first few days of teething problems with the new site.
Our developers have been working day and night to resolve the problems you’ve been having, and in the vast majority of cases these are now fixed. There may still be the odd glitch for some people, so please get in touch and let us know.
Fixes are in place for these things:
- You can now log in to your account
- JustGiving pages are now accessible
- Images are now appearing on JustGiving pages
- Emails are now being sent (and donation receipts are on the way if you donated earlier this week)
The site is still working slightly slower than normal because of the work being done on it at the moment. It should be working faster again by the end of the week, so please bear with us while we keep working on it.
We know that a minority of people are still having problems donating, so our advice, to lessen frustration, is to hold off on sending any donate reminder emails until later in the week when the site is running more smoothly.
We would like to make it clear that the problems you are experiencing on the site are nothing to do with Quantiv, as reported on www.theregister.co.uk yesterday. This is a software solution that powers our transactional systems and has proven to be a major success for JustGiving since 2001. The systems that support our website are designed and developed in-house. We take full responsibility for addressing and resolving the problems that you are experiencing, something we are currently working very hard to do.
We’re still working to fix these things:
- PayPal – we’ll keep you updated on when this will be back on JustGiving
- Some people are still having problems with old-style widgets – please send the page address to help@justgiving.com
We’ll carry on updating the blog to let you know what’s happening.
Lots of you have been asking why we’ve changed the design of JustGiving pages in the way that we have. So we asked Liz Kessick, who looks after our usability and was involved in the redesign, to talk a bit about it:
“The new JustGiving pages are the result of over a year’s worth of research on our side – we spent a lot of time (approx 40 hours of user testing and about 20 user groups) speaking to our users, from page builders and sponsors, to the charities which use the site. A few themes kept emerging in all of our discussions – the first was that the current pages were looking a bit tired and generic. Which was fine – we could soldier on with that. But, more importantly, our users told us that our current site didn’t allow them to express their personality as much as they’d like – and that we weren’t emphasising the things that they thought were really important, like the fundraising thermometer.
Rest assured that the new fundraising pages are not going to stay the same forever – our vision over the next few months is to offer people more themes to personalise their pages, and some options for how the pages display too. We’d love to hear your ideas on how you’d like to customise your page – we’ll be reviewing everyone’s suggestions over the next few weeks, and we’ll be making changes based on feedback.”
Thanks for all of your feedback on the blog and over email, so far. Please keep it coming – there are already trends emerging in the things you would like to see and it’s going to inform the work we do to develop the site for you.
