The initial deployment of the new website on Saturday morning went well, but inevitably for such a huge project, there are some issues that are impacting the experience of some users. We are really sorry to all of you who are affected by this, we want to assure you that the JustGiving team – from the developers to the helpdesk – are working hard to fix and respond to them.
Site issues currently being worked on:
• Problems seeing fundraising pages – some users are getting error screens when trying to access their page – we’re working on a fix for this and expect all pages to be visible by tomorrow.
• Problems logging in – please try refreshing your browser cache and cookie settings and then logging in again: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies (or see instructions below). We expect to have this problem fixed by tomorrow.
• PayPal is not available at the moment – although it cleared all pre-deployment testing, it encountered some problems in the live website environment. We’re working on it this week and aim to have Paypal up running again by the end of the week.
• The site is running slowly – We’re currently deploying some fixes to our servers which will slow things down temporarily. If your page is taking a while to load, it’s worth waiting a few minutes to see if it appears.
• Flickr photos are no longer appearing – if you had uploaded photos to your JustGiving page from Flickr, they won’t be showing any more. We removed the Flickr functionality because such a minority of people were using it – people wanted to be able to upload their photos without using Flickr. So we’ve given you the ability to add up to ten photos to your page, and they appear bigger so they’re easier for people to see.
• Donation confirmation emails not sent out – if you’ve made a donation and you haven’t yet received a confirmation email, we’re very sorry. There’s a delay with some of these emails being sent out and we’re working on fixing it now. We’ll have it solved as soon as possible, and you can expect to receive a donation receipt by the end of this week.
To refresh your browser cache and cookie settings:
In Internet Explorer:
1. Click on the ‘Tools’ menu
2. Click on ‘Internet Options’
3. On the ‘General’ tab, find ‘Browsing history’ and click on the ‘Delete’ button
4. From the ‘Delete Browsing History’ menu make sure that ‘temporary Internet files’, ‘cookies’, ‘history’ and ‘form data’ are ticked.
5. Click on ‘Delete’
6. Click ‘OK’
In Firefox:
1. Click on the ‘Tools’ menu
2. Click on ‘Clear Private Data’
3. Make sure that ‘Browsing History’, ‘Saved Form and Search History’, ‘Cache’ and ‘Cookies’ are ticked
4. Click ‘Clear Private Data now’
If you need more instructions on how to clear your browser cache or cookies please visit: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies
To add photos to your page:
Just make sure they’re saved on your computer and follow these steps:
1. Click on Your account and log in
2. Click on Your pages
3. Click on the title of the page you want to change
4. Click on Edit your page
5. Click on Manage photos
6. Click on Browse and find the image you want to use
7. Click on Upload
8. Wait while your image is uploaded (it can take up to two minutes)
Thanks for bearing with us while we solve these teething problems. And thank you for all the feedback you’ve given us so far. More is always welcome at suggestions@justgiving.com
Tags: account, app, Fundraising, Help
