Introducing our new fundraiser email journey

Charities FR LFC Launch Blog Post

Creating awesome online fundraising experiences for your supporters is something we’re really passionate about, and we’re as enthusiastic about it now as we were 20 years ago when JustGiving was launched!

And today, we’re super excited to share that we’ve put everything we’ve learned over the last two decades and used it to create an awesome new email experience, which is tailored to each individual fundraiser on JustGiving. So, whether your supporter is fundraising for a week or a year, running a virtual marathon or shaving their head, our brand new emails will adapt to support them through their whole journey. Plus, they get to keep all the same benefits of fundraising on JustGiving – simple set-up, expert advice and 0% platform fee.

What’s new?

Using our expertise, data and experience, we’ve created 59 brand new personalised and segmented email variants, but don’t worry, we won’t be sending each fundraiser 59 emails! Instead, we’ll be using a combination of the new variations to provide your fundraisers with specific, data-driven recommendations that will help them feel confident about online fundraising and raising more money. Some of the insights and recommendations include:

  • You could raise 36% more if you add a story to your page
  • You could raise 45% more if you set a fundraising target
  • You could raise 23% more if you add a profile picture to your page
  • People can raise up to 5x more when they share their Fundraising Pages on social media

We’ve also created fresh and fully optimised designs for the new emails, so they look great on all devices!

What are the key benefits of the new email journey?

One size doesn’t fit all
Each of your supporters are different, so the emails they get should be too. Through using smart and tailored recommendations for each fundraiser, we can help them to take the next best step in their fundraising journey.

Trusted expertise
Your supporters know and trust JustGiving as the experts in digital fundraising. This new email journey takes everything we’ve learned over the last 20 years and puts it in the hands of your supporters to help them raise more online.

Reach more together
Working with JustGiving means you get an additional boost to your supporter experience without having to lift a finger. We’ve designed our email journey to compliment yours and we’ll simply focus on what we do best – inspiring people to raise more online.

Gives your supporters the confidence to raise more
We’ve done some early tests to see just how effective our new fundraiser emails are going to be. So far we’ve found that on average the number of pages receiving their first donation is 7% higher and over half of fundraisers with an activated page (this is a Fundraising Page which has started receiving donations) have received at least one extra donation.

Find out more about our new fundraising email journey

Our amazing Head of CRM, Amy Leighton, has created a webinar which shares why the team designed a new journey and how it benefits your supporters. Sign up here to find out more about the data used to create the email journey, plus see a sneak peak at the emails your supporters will be receiving.

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Toni Gregory is a Content Marketing Specialist and B2B copywriter at JustGiving. She is passionate about creating content that shares and showcases the incredible work that charities do.