Why do charities need to embrace failure?
Failure is a habit we live with uncomfortably in fundraising. Our feet are held over the fire enough times to know, that when we fail, we really do fail. The consequences are all around us.
So how can we embrace failure in fundraising?
In Helsingborg, Sweden, there is a Museum of Failure. The museum has within it a range of examples of commercial failures. Many items in the museum show companies’ attempts to diversify their brand. Iconic motorcycle manufacturer Harley-Davidson appears with a men’s eau-de-toilette, launched in the mid-1990s. Google’s Glass headset with an augmented reality display and built-in camera is also there. Curator, Samuel West said “The problem was Google released it too early, it was still a prototype, so it was full of bugs,” Even Donald Trump is there with his “I’m Back And You’re Fired” board game from 2004 which looks like Monopoly, but players use “T” branded pieces and the paper notes are adorned with Trump’s image. No guesses for why that failed. The museum does offer some hope. On display is an Apple Newton personal digital assistant from 1993. The bulky black device paved the way for the iPhones and iPads that millions use today. A failure ahead of its time. But crucial to the future.
In an insight, as to how companies approach failure, the curator reported that many brands featured in his museum want nothing to do with the displays. Alternatively he says, some companies have booked large group visits, perhaps to learn from others past mistakes. Make the failure and hide. See the failure and learn. Bravery is somewhere in the middle. The slogan for the museum is:
‘Learning is the only way to turn failure into success’
Doesn’t that say it all?
Develop an appetite for risk-taking
For us, our attitude to failure is tempered by a reduction in our capacity for risk. Failure is not an option in a zero tolerance for risk environment, and many charities in the light of recent scrutiny have retreated to that space. If we have no appetite or capacity for risk then it’s harder to drive any innovation and worse it sets us all up to not only fail, but suffer the consequences. Fear is in the driving seat. Examples of failure in charities are frankly hard to find, but Lucy Gower wrote a brilliant and honest account of the bravery of Richard Turner, who created a campaign at Action Aid called What a Feeling. The campaign failed to deliver on its objectives but equally succeeded in answering some questions and finding some insights that would drive success. The criteria for success was different though. In 1999 as we were launching the Full Stop Appeal at the NSPCC, I remember we were obsessed about new ‘swipe’ donation machines. Today they are in every High Street and retail experience. Then, we took a punt. It failed, but we were ahead of its time. Some organisations and companies however do embrace a culture where failure is encouraged. This, as always is about leadership. Our experience with the focus on target driven returns is that we have reduced capacity to innovate precisely because we can’t guarantee a return. That road leads to the cliff edge. Some say we are already hanging on by our fingernails.
We need to fail more if we are to succeed. How can we do that?
- Manage expectations. Lumping all expenditure and initiatives together creates the impression that all will deliver. We run risk registers but never innovation registers. Places where we are explicit about our aims and what we want to do and achieve but our expectation and realism about failure and what that means.
- Leadership. Trustees must stop driving unrealistic results and manage a balanced portfolio that includes space to try and learn.
- Prioritise. If donor satisfaction is the goal, partnership is the way, then failure is just a consequence along with success. Purpose and priority must prevail and permission for innovation, creativity and risk must follow. The Commission’s outputs help us focus on creating the right environment and is available to guide us to achieve that.
- Collaborate and share. We need to work together and pool our innovation, spreading the load and sharing the victories. As fundraising seeks to regain a more donor driven experience, we must build a place where innovation, creativity and learning is allowed and able to flourish. The Commission for the Donor Experience has established a way forward and through its 28 reports and shines a light on the need to recognise our failures and move forward. For the next few weeks all the reports are available for comment. You can request a free log in here, so get involved, add your thoughts or provide your own examples.
Back to the Museum of Failure. “You’re working on the edge of tomorrow,” says Nicolai de Gier, a professor at the Royal Danish Academy of Fine Arts. “It’s like the other part of trying is failing, so it’s just a very natural and very important thing.”
If we don’t try, we won’t succeed. We need to learn to fail again and feel ok about it.
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